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To support our Customer Service Team in Hamburg-Lurup we are looking for you as a

Customer Service Specialist (m/w/d) – Great Britain

Hamburg, Deutschland
The job role
  • As a personal contact person, you process customer enquiries, orders, chasers, pricing by telephone or digital channels
  • You prepare quotations (incl. price calculation) and ensure that all necessary technical information is available
  • You check and process orders and record and coordinate customer complaints
  • Our field service, the key account management and the sales management are supported by your competence
  • You collect forecast information and maintain master data in SAP and CRM 
To qualify for this position
  • Your English skills are excellent and you also have a very good knowledge of German
  • You have successfully completed a commercial apprenticeship, e.g. as an industrial clerk
  • You should have at least 2-3 years of relevant experience in the field of sales support, ideally in the area of B2B customer service
  • You have a customer-oriented mindset and excellent communication skills
  • You have a good technical understanding and also good analytical skills
  • You work very independently with a strong self-drive and a proactive mindset in order to provide our customers with the best possible service
  • You have a very good knowledge of MS Office applications
This is what we can offer you

We have a global wealth of expertise and knowledge on hand to support you on a daily basis. In addition, a full comprehensive training program throughout all areas giving you an excellent platform to grow within the company.

Flexible working hours and benefits such as home office, great training opportunities, sports offers and much more. At the same time, you have the chance to be part of a group-wide cultural transformation.

What happens now?

So if you enjoy actively contributing your ideas, driving change and taking responsibility, you've come to the right place.

Then we are looking forward to your application by mail to karriere@hermes-schleifmittel.com

Sara Sannmann

HR Business Partnerin

+49 40 8330-0

karriere@hermes-schleifmittel.com